Office of CIO

Provides administration, oversight, and resolution of issues directly related to the daily operations of the ITS departments; Desktop Support Services (DSS), Information Support Services (ISS), Multimedia Classrooms & Labs Services (MMCRS), Network and Systems Services (NSS), and Telecommunications Services (TCS) divisions. Provides management for the Help Desk Support Services (HDS) and for the ITS administrative assistant support personnel.

PDF IconOrganizational Chart

Erich Matola, Chief Information Officer
Patty Martin, Administrative Assistant

Help Desk & Desktop Support Services  (HDS/DSS)

The ITS Help Desk consists of a central call center located in LARC 129. The ITS Help Desk is your first point of contact for technology related service requests via telephone, e-mail and walk-in for all Colorado State University - Pueblo Faculty, Staff and Students. The main goal of the ITS Help Desk is to provide end users of CSU-Pueblo electronic resources with a reliable, stable and safe computing environment.

Help Desk is open for telephone and in-person support during the same hours as the LARC

Problems that cannot be resolved by the Help Desk are referred to Desktop Support Services. This group handles all end-user technology issues and coordinates the deployment of new technology equipment on campus. The staff are responsible for installation, setup, trouble-shooting and maintenance of computers and peripherals.

Gary Perkins,
Manager, HDS/DSS
Alan Bruning, IT Help Desk Technician 
Dale Galich, IT Technician
Vacant, IT Technician
Frank Milavec, IT Technician
Mark Sargent, IT Technician

Information Support Services (ISS)

This group performs the design, development, and maintenance of the Administrative Information Systems (which include the Student Records, Financial Reporting, Budgeting, Purchasing, and Human Resources and Payroll modules), database projects and consulting for academic and administrative applications, Web internet-enabled student service applications, and Web Services for the campus. They are also responsible for the direct interfaces to mission critical software such as Admissions Recruitment, Financial Aid, and others.

Jennifer Torres, Manager of Information Support Services
David Bartolo, Database Administrator / Programmer Analyst
Stephen Hodge, Programmer Analyst
Bruce Merritt, M.S., Programmer Analyst
Lallo Vigil, Web Developer / Application Programmer

Instructional Technology Center (ITC)

The Instructional Technology Center provides training and assistance to instructors and staff on using the various software products on campus.

Adam Pocius, Coordinator ITC
Matisha Shelman, Instructional Technologist

Multimedia Classrooms & Labs Services (MMCRS)

This group is responsible for all labs, multimedia classrooms, and their respective equipment throughout the entire CSU-Pueblo campus.

Jim Glenn, Coordinator MMCR
Michael Simons, MMCR Technician

Network / System Services  (NSS)

This group manages the campus network, links to the Internet and external entities, centralized computing systems, hardware/software implementation, management and upgrades, electronic mail systems, faculty, student, and staff account access, and a myriad of other daily activities necessary to keep the campus network running.

Mark Welte, Manager
Howard Campbell, Network Administrator
Greg Hoeck, Web / Network Administrator
Chris Milliken, Network Administrator
John Romero, Network Administrator
Patrick Walsh, Software / Network Administrator
Vacant, Information Security Officer

Telecommunications Services (TCS)

This group maintains the campus phone switch, voice mail, campus data and voice wiring, and individual phone instruments.  This group also manages the main University telephone number by answering the main telephone line and providing  operator assistance.

Doug Summer, Manager of Telecommunications Services
Marvin Davis, Electronics Specialist
Lyn Brown, Switchboard Operator

Student Employment Opportunities

Information Technology Services has a number of student work-study paid employment opportunities available. Come join the team and gain real-world work experience in positions of:

Help Desk Technician
Lab Monitor
Office Assistant
Technician Assistant
Web Designer

For a current list of available employment opportunities visit Student Employment Job Postings (select Information Technology Services in the Employer field).​​​